PT Bank Negara Indonesia (Persero) Tbk (BNI) continues to provide maximum service. Given the disruption of the Telkom-1 satellite impacting the communications network in part from outlets and ATMs.
Corporate Secretary of BNI Kiryanto said, customers and the public can still get service at outlets that are affected by satellite interference. Some outlets still serve with limited services.
Kiryanto revealed, BNI has gained certainty from the provider of communication networks that there are officers who prepared to go to the outlets gradually, since Sunday afternoon (27 August 2017). While waiting for the completion of the recovery process by officers from the provider company, BNI set limited service steps.
These steps are Firstly, deploy BNI Motion Services (BLG) or cars designed to provide mobile banking services. Second, directing customers outlets disrupted communication network to the nearest outlet that is not disturbed.
"For outlets that can not be served BLG and the nearest outlet far enough (more than 1 hour), then given offline transaction services that are limited to savings deposit transaction only," he said in a written statement on Monday (28/08/2017).
Kiryanto expressed his apologies to the customers for the inconvenience of the transaction that was experienced due to the disruption of the communication network. BNI has more than 17,000 ATMs at present. The affected ATM reached about 1,500. Of the approximately 1,600 outlets, 51 outlets are affected by interference.
"At ATMs that may experience a surge in transactions will be backed up other ATMs," said Kiryanto.
BNI appealed to customers to also use other electronic channel facilities, namely internet banking, mobile banking, phone banking and sms banking, in addition to the use of ATM. Thus, customers can still be served by BNI services optimally.
A number of bank services were disrupted due to anomalies occurring on Telkom's I satellite. ATMs could not operate normally because of the disruption of these satellites. BCA, BNI, and BRI were the affected banks. BCA noted that its 5000 ATM services could not operate. Whether UCers Experiencing this problem? How does it feel the weekend can not take money? 0
0
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
0
0
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
0
0
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
0
0
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
0
0
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
0
0
1
1
2
2
3
3
4
4
5
5
6
6
7
7
8
8
9
9
Being discussed