Message : "Please refer our example below. 
Put a written note of today's date on your ID or passport Make sure to take the photos clearly. Blurry photo would be rejected. ID number in the second picture must be clear to recognize. Account name and ID card name should be EXACTLY SAME including diacritical marks. If not, just create a new account with your correct full name. Do NOT reuse or fabricate the photo document. Take new picture and attach the note written by your hand. For some countries, it is recommended to submit with a passport instead of an ID card for prompt processing. Please enter Date of Birth with the correct order. Thanks."