Have you tried getting credits? but no credit was put in your account
Just submit to them your problem they will get back to you.
https://support.splinterlands.com/
They may not be the fastest but I assure you they do their job
They are human just like you don't expect an automatic response
Tip: when getting credits wait for it once you click the button most of the time credits are not processed because you are in a hurry and the process is interrupted so wait a bit
Thanks for reading till next time remember patience is a virtue ^^