For now, I am speechless.
The Steem I invested in is gone. Should I be happy I only invested with the money I could miss? No, I am not.
Everything about me is registered, name, address, ID, etc but if it comes to you a company.
Not banks only are a big scam, so are online shops, all those officially registered companies which make it so much "easier" to adopt the cryptocurrency. You are one of those scammers. I should have been alarmed a few weeks ago as suddenly two transfers were still pending. Pending after weeks.
I do understand why the biggest part of the world's population will not give the blockchain a chance, why mass adoption not happens. If it comes to it users have no rights, because they do not own their wallet. After cryptocurrencies are bought or transferred you take the money and run.
A quick response was always given but not in this case. Suddenly you remain quiet are out of words.
You played it in a very smart way. If customers just check their dashboard, the list with cryptocurrencies it all looks the same. The values are mentioned behind each currency. It's once they try to buy, sell or transfer the message shows up.
You must have had a good laugh about all those stupid users.
I don't forget and do not forget you easily.
You can join the free writers if you like. 
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